Development and deployment of software applications for automating business communications. The CTI framework we develop is a powerful tool for quick and easy integration of software solutions and telecommunication equipment.

Our Software Development Kit (SDK) enables the development of software applications featuring:

• initiation of outbound telephone calls;
  
  
• processing inbound telephone calls;
  
  
• interaction with a “live” remote party by playing prerecorded messages and processing DTMF digits, entered by the remote party;
  
  

• routing incoming telephone calls;
  
  
• transferring calls;
  
  
• managing conferences

and many others.

The telephony applications can be integrated within existing software systems, e.g. CRM (Customer Relationship Management) systems, CATI (Computer Assisted Telephone Interviewing) systems, etc.

Solutions:

  Voxcom AutoDialer
  Voxcom SpeechIVR